Cookies & Privacy

Breaking Bands Festival – Privacy & Cookies Policy

Last updated: December 2025

Breaking Bands Festival (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This Privacy & Cookies Policy explains how we collect, use, store, and protect your information when you visit our website, purchase tickets or merchandise, volunteer with us, or interact with us in any way.

We comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

This website (www.breakingbandsfestival.com) is operated by Breaking Bands Festival.
If you have any questions about this policy or your data, you can contact us at:
info@breakingbandsfestival.com

2. What Personal Data We Collect

We collect information in the following ways:

A. Information you provide directly

This includes:

  • Name, email address, postal address, phone number
  • Account login details
  • Ticket purchase information
  • Merchandise order details
  • Volunteer or staff information (including emergency contacts)
  • Competition entries, surveys, or feedback
  • Any information you send us by email, phone, or social media

B. Information collected automatically

When you use our website or apps, we may collect:

  • IP address and browser type
  • Device information
  • Pages visited and actions taken
  • App usage data (including device ID and, if enabled, GPS location)
  • Email engagement (e.g., whether you opened or clicked a link)

C. Information from third parties

We may receive information from:

  • Ticketing platforms
  • Payment processors
  • Social media platforms (if you interact with us there)

3. How We Use Your Information

We use your personal data for the following purposes:

A. To provide our services

  • Processing ticket and merchandise orders
  • Managing your account
  • Coordinating volunteers and staff
  • Sending essential event information
  • Providing customer support

B. For safety, security, and legal compliance

  • Preventing fraud, ticket touting, or misuse of our services
  • Protecting staff, volunteers, customers, and property
  • Complying with legal obligations
  • Managing incidents or emergencies

C. To improve our website, events, and services

  • Analysing usage trends
  • Understanding customer preferences
  • Enhancing user experience

D. Marketing and communications

We may send you:

  • Event updates
  • Newsletters
  • Offers or promotions
  • Surveys or feedback requests

We will only send marketing communications where you have opted in, and you can opt out at any time.

E. Tailored advertising

We may work with advertising partners to show you relevant ads based on:

  • Your interactions with our website
  • Your interests inferred from ticket purchases or browsing
  • Third‑party behavioural advertising networks

You can control this through your cookie settings.

4. Legal Bases for Processing

We process your data under the following lawful bases:

  • Contractual necessity (e.g., ticket purchases, volunteer agreements)
  • Legitimate interests (e.g., event safety, fraud prevention, analytics)
  • Legal obligation (e.g., incident reporting)
  • Consent (e.g., marketing emails, cookies, app permissions)

5. Sharing Your Information

We may share your data with:

  • Ticketing and payment providers
  • Insurance and security partners
  • Emergency services (if required)
  • Contractors or suppliers working on the festival
  • Successors to our business (if applicable)

We never sell your personal data.

6. Children

Our website and services are intended for adults.
We do not knowingly collect personal data from children.

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate information
  • Request deletion
  • Object to certain processing
  • Withdraw consent
  • Request a copy of the data we hold

To exercise your rights, contact us at info@breakingbandsfestival.com 

8. Data Retention

We keep personal data only as long as necessary:

  • Ticketing and merchandise records: up to 7 years
  • Volunteer and staff records: up to 2 years after the event
  • Emergency contact details: deleted after the festival
  • Marketing preferences: until you opt out

9. Security

We use appropriate technical and organisational measures to protect your data.
However, no online service is 100% secure, so we encourage you to keep your passwords safe and use caution online.

10. Cookies Policy

What are cookies?

Cookies are small text files stored on your device when you visit a website. They help us:

  • Recognise your device
  • Improve website performance
  • Understand how visitors use our site
  • Provide personalised content and advertising

Types of cookies we use

  • Essential cookies – required for the website to function
  • Analytics cookies – help us understand usage
  • Functional cookies – remember your preferences
  • Advertising cookies – deliver relevant ads

Managing cookies

You can control cookies through your browser settings.
If you disable cookies, some website features may not function correctly.

11. Third‑Party Links

Our website may contain links to external sites.
We are not responsible for their privacy practices, so please review their policies.

12. Changes to This Policy

We may update this policy from time to time.
The latest version will always be available on our website.